Frequently Asked Questions

Walk-ins are accepted based upon availability.

The Health Department does not refuse to see clients if they are unable to pay. We have a sliding fee scale based on your household income and overall ability to pay. Some services may be free of charge such as STD and HIV/AIDS testing. For services, you need to bring insurance, Medicare or Medicaid cards if you have them; and, proof of household income at the time of your visit.

Most lab results are back within seven (7) business days.

Medical records and Immunization (shot) records may be requested at the Reception Desk at the Health Department or by calling (910) 592-1131.

TB (tuberculosis) tests are done by appointment every weekday except Thursday from 8 am - 11:45 am and 1 pm – 4:45 pm. To schedule an appointment, call (910) 592-1131. Walk-ins are accepted based upon availability.

Yes. The Health Department follows strict confidentiality guidelines and adheres to the Health Information Portability Accountability Act (HIPAA) and North Carolina General Statutes.

Yes. Foreign Language interpreters are available in the Medical Records, Clinical, Outreach and WIC departments. Staff also has access to the Language Line to assist with interpreting.

There is no charge for HIV/AIDS and/or other STD testing unless you request a specific test not normally provided in the clinic.

Certified copies of birth and death certificates can be obtained from the Register of Deeds office located at 126-A West Elizabeth Street, Clinton, NC 28328. The office is open Monday through Friday, 8am-5pm. The Register of Deeds can be reached at (910) 592-8026.